Have you ever received a second-rate or even rude email? Sometimes in business receiving an email that is less than exciting from a customer/client, coworker or partner can be par for the course. Whether it's rude or just an email that doesn't make any sense, rest assured it's bound to happen.
We can't stop these emails from coming but we can stop ourselves from responding in a way that breaks down the communication and or the relationship even further. We're human, we have emotions, and sometimes want to fly off the handle... BREATHE. Save yourself some trouble and respond professionally.
Take these steps before answering these type of emails: